GUC Online 客戶操作手冊GUC Online User Guide

Report Platform User GuideReport Platform

版本 v1.0Version v1.0 更新日期 2026-08-06Updated 2026-08-06

1. 登入系統1. Signing In

當您的帳號建立後, GUC Online 會先寄送 Welcome Email 至您註冊的信箱, 內含登入所需的資訊。請依 Email 完成首次密碼設定, 再至登入頁完成登入。

Once your account is created, GUC Online sends a Welcome Email to your registered address with everything you need to sign in. Please complete the initial password setup via the email first, then sign in from the login page.

1.1 關於 Welcome Email1.1 About the Welcome Email

Welcome Email 內容包含以下資訊:

The Welcome Email contains the following:

項目Item	用途Purpose
Email	您的登入信箱 (即為登入頁上「Email」欄位的值)Your login address (used in the "Email" field on the login page)
User ID	登入時的第二段驗證碼 (區分大小寫, 請完全依信中顯示輸入)Second-factor code required at sign-in (case-sensitive — enter exactly as shown in the email)
Set Password 按鈕Set Password button	點擊後開啟密碼設定頁面, 完成首次密碼設定 Opens the password setup page to set your initial password
登入 URLLogin URL	Welcome Email 底部同時附上系統網址, 方便您加入書籤The system URL is included at the bottom of the email so you can bookmark it

Set Password 連結具時效性, 請儘速完成密碼設定。
若連結過期, 請透過登入頁的「Forgot Password」重新申請 (詳見 3. 如何修改密碼)。

The Set Password link is time-limited — please complete setup as soon as possible.
If the link has expired, request a new one via "Forgot Password" on the login page (see 3. Changing Password).

Welcome Email 範例 — 包含 Email、User ID、Set Password 按鈕Welcome Email sample — with Email, User ID, and Set Password button

1.2 登入步驟1.2 Sign-In Steps

完成首次密碼設定後, 回到登入頁輸入以下四項資訊:

After completing the initial password setup, return to the login page and fill in these four fields:

填寫登入欄位Fill in the login fields

欄位Field	說明Description
Email	您的登入信箱 (與 Welcome Email 內顯示相同)Your login address (same as shown in the Welcome Email)
Password	您於 Set Password 頁面設定的密碼The password you created on the Set Password page
User ID	Welcome Email 提供的個人 User ID (區分大小寫)Your personal User ID from the Welcome Email (case-sensitive)
Captcha	依圖示輸入驗證碼Enter the code shown in the image

登入頁 — 4 個輸入欄位: Email / Password / User ID / CaptchaLogin page — four input fields: Email / Password / User ID / Captcha

點擊「Login」按鈕Click the "Login" button

系統驗證通過後將自動導向報表首頁。

Once verified, you will be redirected to the reports home page.

若您超過 30 天未登入, 系統將寄送 6 位數 OTP 驗證碼至您的信箱, 請輸入 OTP 完成登入。

If you have not signed in for over 30 days, the system will email a 6-digit OTP code — enter it to complete sign-in.

2. 如何訂閱報表2. Subscribing to Reports

訂閱功能可讓您定期透過 Email 收到最新報表資料, 不需每次登入系統查看。

Subscriptions let you receive the latest report data by email on a schedule — no need to sign in every time.

訂閱後的報表會依您選擇的頻率 (每日 / 每週 / 每月) 自動寄送到您註冊的 Email。

Subscribed reports are automatically emailed to your registered address at the chosen frequency (Daily / Weekly / Monthly).

2.1 新增訂閱2.1 Creating a Subscription

點擊上方選單「Subscribe」Click "Subscribe" in the top menu

登入後於首頁上方選單列找到 Subscribe, 點擊進入訂閱管理頁。

After signing in, find Subscribe in the top menu bar on the home page and click to enter the subscription management page.

點擊「New Subscription」開啟設定視窗Click "New Subscription" to open the settings dialog

訂閱管理頁會顯示您目前已訂閱的所有項目 (若為初次使用則為空)。

The subscription management page lists all your current subscriptions (empty if this is your first time).

設定訂閱參數Configure subscription settings

在跳出的 New Subscription 視窗上方選擇 Report (欲訂閱的報表), 下方分頁完成設定:

In the New Subscription dialog, select the Report to subscribe to at the top, then configure the tabs below:

Schedule — 排程 (何時寄送)
Recipients — 收件人 (寄給誰)
Query Parameters — 報表篩選參數 (選 Report 後才會出現)

Schedule — when to send
Recipients — who receives it
Query Parameters — report filters (appears after a Report is selected)

📅 分頁 1: Schedule (排程設定)Tab 1: Schedule

欄位Field	說明Description
Schedule Type	`Monthly` 每月 / `Weekly` 每週`Monthly` / `Weekly`
Day	寄送日 (Monthly: 每月幾日 / Weekly: 星期幾)Send day (Monthly: day of the month / Weekly: day of the week)
Hour	寄送時間 (24 小時制)Send time (24-hour format)
Time Zone	時區, 預設 `GMT+8:00`Time zone, defaults to `GMT+8:00`
Output Format	附件格式: `xlsx` / `csv`Attachment format: `xlsx` / `csv`
Subscribe	勾選 `Subscribed` 啟用訂閱 (未勾選則為停用狀態)Check `Subscribed` to enable (unchecked = disabled)

✉️ 分頁 2: Recipients (收件人設定)Tab 2: Recipients

於 Mail To 區塊從 CUSTOMER / INTERNAL 分組清單勾選收件人:

In the Mail To section, select recipients from the CUSTOMER / INTERNAL groups:

TO 欄 — 主要收件人
CC 欄 — 副本收件人

TO column — primary recipients
CC column — carbon-copy recipients

🔍 分頁 3: Query Parameters (報表篩選參數)Tab 3: Query Parameters

選定 Report 後, 此分頁才會出現。 內容因報表而異, 用於指定欲寄送的資料範圍。

This tab appears only after you select a Report. Fields vary by report and define the data range to send.

不同報表的參數欄位不同, 請依畫面顯示填寫。部分欄位支援萬用字元 *; 若欄位空白則不篩選。

Field sets differ by report — fill in what appears on screen. Some fields support the wildcard *; empty fields mean "no filter".

點擊「儲存 (Save)」完成訂閱Click "Save" to complete

系統將於下次符合時間點自動寄送報表至您註冊的 Email。

The system will automatically send the report to your registered email at the next scheduled time.

2.2 修改訂閱2.2 Editing a Subscription

回到 Subscribe 訂閱管理頁, 每筆訂閱右側 Setting 欄有 🔧 扳手圖示, 點擊即可開啟編輯視窗修改訂閱設定。

Return to the Subscribe management page. Each subscription has a 🔧 wrench icon in the Setting column on the right — click it to open the edit dialog.

系統無「刪除訂閱」功能。 若不再需要接收, 請於編輯視窗取消勾選 Subscribed 即可停止寄送, 訂閱設定會保留供未來重新啟用。

There is no "delete" option. To stop receiving a subscription, open the edit dialog and uncheck Subscribed — the settings are kept for future re-activation.

3. 如何修改密碼3. Changing Password

本節說明兩種密碼修改情境:

This section covers two password-change scenarios:

忘記密碼 — 透過 Forgot Password 流程重設
密碼到期 — 系統強制要求變更密碼

Forgot Password — reset via the Forgot Password flow
Password Expired — the system requires you to change it

情境一: 忘記密碼Scenario 1: Forgot Password

於登入頁點擊「Forgot Password」On the login page, click "Forgot Password"

Forgot Password link location — 登入頁 — Forgot Password 連結位置Login page — location of the Forgot Password link

輸入您的 EmailEnter your email

系統將寄送重設密碼連結至您註冊的 Email。

The system will send a password reset link to your registered email.

Forgot Password email entry — Forgot Password — 輸入 Email 頁面Forgot Password — email entry page

檢查 Email 收件匣Check your inbox

您將收到主旨為 [GUC Online] Reset Password 的 Email。

You will receive an email with subject [GUC Online] Reset Password.

Reset Password Email — 主旨 `[GUC Online] Reset Password`Reset Password email — subject `[GUC Online] Reset Password`

此連結具時效性, 請儘速完成密碼設定。若已過期, 請於登入頁重新申請 Forgot Password。

This link is time-limited — please complete setup as soon as possible. If it has expired, request a new one from the login page via Forgot Password.

點擊 Email 內「Set Password」按鈕Click the "Set Password" button in the email

連結將導向密碼設定頁面。

The link takes you to the password setup page.

設定新密碼Set a new password

於 Set Password 頁面輸入新密碼, 需符合以下規則:

On the Set Password page, enter a new password that meets these rules:

規則Rule	說明Requirement
最小長度Minimum length	8 字元以上At least 8 characters
包含大寫字母Uppercase letter	至少 1 個 (A-Z)At least 1 (A-Z)
包含小寫字母Lowercase letter	至少 1 個 (a-z)At least 1 (a-z)
包含數字Digit	至少 1 個 (0-9)At least 1 (0-9)
包含特殊字元Special character	至少 1 個 (! @ # $ % ^ & * 等)At least 1 (! @ # $ % ^ & * etc.)
不可重複No reuse	不可與最近數次舊密碼相同Cannot match your recent previous passwords
不可含帳號 / 姓名No login / name	密碼不可包含您的登入 Email 或姓名Cannot contain your login email or name

即時檢查提示: 輸入密碼時, 系統會即時顯示各規則狀態:

🟢 綠色 ✔ — 規則已通過
🔴 紅色 ✖ — 規則未通過
⚪ 灰色 ○ — 尚未輸入 / 未達檢查條件

所有規則皆需為 🟢 才能儲存成功。

Live check: as you type, each rule's status updates instantly:

🟢 Green ✔ — rule passed
🔴 Red ✖ — rule failed
⚪ Gray ○ — not yet entered / not evaluated

All rules must be 🟢 before saving is allowed.

確認並儲存Confirm and save

再次輸入相同密碼於 Confirm Password 欄位, 點擊「Save」完成密碼變更, 即可使用新密碼登入。

Re-enter the same password in Confirm Password, click "Save" to finish, then sign in with the new password.

情境二: 密碼到期Scenario 2: Password Expired

依系統政策, 密碼具時效性。若您的密碼已到期, 登入時會自動被導向密碼變更頁面, 提供兩種選擇:

Passwords have a limited lifetime per system policy. If yours has expired, sign-in redirects you to the password-change page with two options:

Keep current password — 保留目前密碼並延長有效期 (無需變更)
Change password — 設定新密碼 (流程同設定新密碼步驟)

Keep current password — extend the expiration date without changing the password
Change password — set a new one (same flow as Set a new password above)

系統會在密碼到期前 提前 7 天 寄送提醒 Email, 請留意信箱通知並提前處理。

The system emails a reminder 7 days before expiration — please watch for it and handle it early.

4. 常見問題 (FAQ)4. FAQ

為什麼登入時顯示「Your login attempt was not successful. Bad credentials.」?

Why does sign-in show "Your login attempt was not successful. Bad credentials."?

請確認: (1) 帳號 / 密碼是否正確; (2) User ID 大小寫是否正確; (3) 圖形驗證碼是否輸入正確。若仍無法登入, 請透過「Forgot Password」重設密碼。

Please check: (1) email / password are correct; (2) User ID case matches; (3) captcha was entered correctly. If sign-in still fails, reset your password via "Forgot Password".

為什麼我需要輸入 User ID?

Why do I need to enter a User ID?

User ID 為額外的身分驗證機制, 用於強化帳號安全。若忘記 User ID, 請透過「Forgot Password」重設。

User ID is an additional identity check used to strengthen account security. If you forget it, reset it via "Forgot Password".

為什麼收不到 GUC Online Email 或訂閱通知?

Why am I not receiving GUC Online emails or subscription notifications?

請先檢查垃圾郵件 (Spam) 資料夾。若仍未收到, 請聯絡客服協助。

Please check your Spam folder first. If it's still not received, contact support.

密碼設定連結過期怎麼辦?

What if the password reset link has expired?

重設密碼連結有效期為 10 分鐘。若已過期, 請重新於登入頁點擊「Forgot Password」再次申請新的連結。

The password reset link is valid for 10 minutes. If it has expired, click "Forgot Password" on the login page to request a new link.

訂閱的報表為什麼沒收到?

Why didn't my subscribed report arrive?

可能原因: (1) 訂閱時間尚未到; (2) 該時段您所屬 Customer 無新資料; (3) Email 被誤判為垃圾郵件。請先於「我的訂閱」確認訂閱狀態, 若確認為異常請聯絡客服。

Possible reasons: (1) the scheduled time hasn't been reached; (2) no new data was available for your Customer at that time; (3) the email was filtered as spam. Check your subscription status in "My Subscriptions" first; if it's abnormal, contact support.

帳號被鎖住了怎麼辦?

What if my account is locked?

若連續 5 次密碼輸入錯誤, 帳號會被鎖定 30 分鐘。等待 30 分鐘後即可再次嘗試, 或聯絡客服協助解鎖。

After 5 consecutive failed password attempts, the account is locked for 30 minutes. Wait 30 minutes and try again, or contact support to unlock.